Lead negotiations with vendors based on product and market information, covering price, quantity, delivery plans, SLAs, and guide the contract signing and follow-up processes.
Proactively engage in conversations with the practice leaders and executives to provide insights on potential client needs based on research of client background and industry trends
Develop action plans to ensure both immediate and long-term planning objectives are met in accordance with the overall Medical Tower development timeline.
Lead the team on client engagements to assist with finance processes improvement and optimisation, strengthening of controls and governance, effective remediation of audit findings, enhancing readiness for adoption of new accounting standards
What You'll Do: Lead and manage the regional customer resolution team Analyze trends and implement process improvements Resolve escalated customer issues efficiently Develop policies for consistent service delivery Collaborate with cross-functional teams for seamless operations Monitor KPIs and report performance metrics