Make sure project engineers procure the correct items on time, and that received items are inspected, tested, labelled and stored properly before they go to site.
Oversee reception and front-of-house operations, ensuring professional visitor management, meeting arrangements, and quality service for customers, business partners, and VIP guests.
Observe front desk and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner and ensure follow through.
Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Managing defining SLA’s with service owners based on agreed IT SLA’s and providing regular updates on performance and status of continuous service improvement activities.