As a HR strategist, you will work with HR Director, Global HR, other HR Managers, Management and other Departments in the annual and midterm plans/projects to achieve company mid-long-term goal. This includes review of hygiene factors, including necessary frameworks, specific schemes to targeted groups and systems to be in place.
The Manager will be the gate keeper in the timeliness and accuracy of employee related payments (including annual cycles). It is a primary role to review these payments and keep a systematic cycle to this. The Manager will collaborate with relevant departments, vendors and stakeholders to achieve this objective. In day-to-day operations, the Manager will lead and supervise the HR Services members in managing and completing HR processes and systems to expected timeline and accuracy level.
Managing multiple levels of stakeholders. Most regular will be store operations where HRS is the primary contact in HR matters with store managers in handling new hires, regular and resigned employees. As relevant to your responsibility, you will take lead in discussions and conclusions with other Department Managers, Directors and Management to achieve HR and Company goals.
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Identify gaps or inefficiencies in routine payroll processes and recommend practical improvements or automation opportunities to enhance workflow efficiency.
Demonstrate a solid understanding of Malaysian labour regulations and taxation guidelines to ensure accurate payroll handling.
Exhibit strong attention to detail, with a high level of numerical accuracy in all payroll-related tasks.
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Identify gaps or inefficiencies in routine payroll processes and recommend practical improvements or automation opportunities to enhance workflow efficiency.
Demonstrate a solid understanding of Malaysian labour regulations and taxation guidelines to ensure accurate payroll handling.
Exhibit strong attention to detail, with a high level of numerical accuracy in all payroll-related tasks.
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Review foundational setup with vendors and internal team from Workday an SAP for each country (or business units if required) (e.g., integration setup, etc)
Work with country payroll teams on payroll and HR requirements for documentation that is required by vendor.
Serve as the primary regional point of contact and escalation leader for business leaders, HR partners, and employees on highly complex payroll matters. Anticipate issues, manage risk, and drive timely
Own payroll performance for designated countries within the region, driving consistent, high‑quality payroll delivery. Apply data, metrics, and the GHRS matrix to identify trends, address root causes, and
Minimum 7 years At a people manager level with experience in payroll, HR or shared services
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Serve as the primary regional point of contact and escalation leader for business leaders, HR partners, and employees on highly complex payroll matters. Anticipate issues, manage risk, and drive timely
Own payroll performance for designated countries within the region, driving consistent, high‑quality payroll delivery. Apply data, metrics, and the GHRS matrix to identify trends, address root causes, and
Minimum 7 years At a people manager level with experience in payroll, HR or shared services
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Service Excellence & SLA Management: Manage the end-to-end lifecycle of payroll processing requests, ensuring precise, timely execution in alignment with Service Level Agreements (SLAs) and pay cycle deadlines.
Payroll Accuracy & Quality Assurance: Execute high-accuracy payroll data updates and perform rigorous audits of payroll registers and variance reports to maintain the integrity of payroll outputs.
Reporting & Payroll Analytics: Deliver scheduled and ad-hoc payroll reports, providing stakeholders with accurate data for labor cost analysis and financial reporting.
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Hands-on experience with HRMS or payroll software is a must. SAP added advantages.
Job Purpose
Responsible for executing payroll-related activities with precision, ensuring accurate and timely salary processing while maintaining compliance with company policies and statutory regulations. This role demands meticulous attention to detail, confidentiality, and the ability to efficiently handle payroll-related inquiries.
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Advanced Service Delivery: Manage complex and high-priority service requests, ensuring execution excellence in alignment with established SLAs and targets.
Payroll Accuracy & Quality Assurance: Execute high-accuracy payroll data updates and perform rigorous audits of payroll registers and variance reports to maintain the integrity of payroll outputs.
Reporting & Payroll Analytics: Deliver scheduled and ad-hoc payroll reports, providing stakeholders with accurate data for labor cost analysis and financial reporting.
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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