Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
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Assist in monitoring complete and updated records: Daily operations logs, checklists, generator diesel logs, PM records, IRs, vendor service sheets and SOPs related to facility operations.
Assist in monitoring compliance towards operational protocols, ISO standards, and regulatory codes
Assist in internal/external audits and regulatory inspections by preparing relevant documents and facilitating site access
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Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
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Discretion: You’ll be handling sensitive information; a high level of integrity and confidentiality is non-negotiable.
Communication: You can write a message or an email that is professional, clear, and has just the right amount of personality.
Recruitment: Support end-to-end recruitment activities, including resume screening and interviews. Source potential candidates through job portals, databases, and social media platforms.
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To ensure that safety and health requirements are met in the warehouse.
To provide support on matters related to supervision of staff including recruitment, performance management, induction, on boarding, training and general day to day issues.
Manage stock control and reconcile with data storage system.
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Prospect and develop new driver acquisition channels, including automotive workshops, driving schools, vehicle dealers, rental operators and online or offline driver communities.
Promote Lalamove’s Driver-Refer-Driver programme to external drivers and potential referrers, clearly explaining its benefits, mechanics and eligibility requirements.
Develop and manage referrer and affiliate activities that generate consistent, high-quality driver leads and registrations.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Prospect and develop new driver acquisition channels, including automotive workshops, driving schools, vehicle dealers, rental operators and online or offline driver communities.
Promote Lalamove’s Driver-Refer-Driver programme to external drivers and potential referrers, clearly explaining its benefits, mechanics and eligibility requirements.
Develop and manage referrer and affiliate activities that generate consistent, high-quality driver leads and registrations.
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