Build strong relationships with customers, contractors and other key stakeholders, acting as the senior escalation point for major operational and commercial matters.
Partner with Sales and Commercial teams on new opportunities, bids, project planning and business growth.
Establish scalable operational processes, governance and performance standards as the Malaysia organisation continues to grow.
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Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.
Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
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Guest Relations: Serve as the primary on-site host, personally greeting VIPs and resolving any guest issues swiftly and empathetically.
Property Care: Coordinate routine and preventative maintenance tasks to keep our rooms and public areas physical asset in pristine condition. Prioritize security and safety of the property.
Corporate Alignment: Partner closely with the corporate office to implement operational policies, report on daily room status, and manage local labor hours against occupancy.
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