Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Ensure consistent accounting treatment, proper supporting documentation and compliance across different countries.
Review corporate and indirect tax calculations and filings prepared by the finance team or local tax agents, ensuring accuracy, proper reconciliation to the accounts, adequate supporting documentation and timely submission.
Coordinate with internal teams, auditors, tax agents, and external parties on reporting and compliance matters.
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Manage and monitor Advertising and Promotion (A&P) trade fund and Trade Term Agreement (TTA)-based investments for assigned accounts in accordance with annual allocations, ensuring efficient and purposeful usage of resources
Monitor self and team Key Performance Indicator (KPI) achievement, conduct regular performance reviews to identify gaps and improvement requirements, and provide trade activation post-evaluation analyses with clear action plans
Collaborate cross-functionally with Marketing, Trade Marketing, Supply Chain, Customer Care, and Client Management teams to ensure effective communication and seamless execution of business activities
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Cooperate with internal solution center and technical department to provide on-site application and technical consulting services to customers. Analyze the needs of specific industries and customers, and be able to demonstrate and present the solutions provided.
Analyze the current and potential product needs of end customers, provide products and services that meet customer needs, and build good relationships with customers. Manage the whole customer experience from product support to final delivery acceptance and follow-up after-sales service and assist the background to make continuous quality improvement.
Regularly report to the direct supervisor the action plan on target customer tracking, market and industry application promotion, new product promotion, channel development and optimization, regional sales expansion, do a good job in weekly planning and review management, regularly participate in regional project review, communicate with other sales engineers in the department and share sales resources with each other. Submit monthly demand forecast and order and sales forecast report for responsible area regularly.
Coordinate cross-functional activities with R&D, Production, Quality Assurance, Procurement, Sales and After Sales departments to ensure project alignment.
Prepare monthly production plans, ordering plans and facilitate PSI (Production, Sales & Inventory) meetings.
Monitor inventory levels, supply chain activities and production capacity to ensure smooth operations.
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Working closely with management team to communicate process improvements, results, and future strategies in order to support and drive projects related to warehouse efficiency & sustainability.
Leading training sessions for staff on best practices and process improvement techniques.
Mentoring team members to build a culture of continuous improvement across the organization
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