Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Currently, this includes Studio Sihat, our health content platform covering YouTube, social media, webinars and podcasts. You’ll also get exposure to other MRIC content and marketing projects as we grow.
What you’ll do
* Assist the team in coming up with fresh and relevant content ideas for our social media platforms.
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Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Candidate must possess or currently pursuing a Bachelor's Degree in Biomedical Engineering, Medical Electronic, Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Electrical/Electronic) or equivalent.
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Opportunity to develop practical skills in project coordination, client engagement, and renewable energy solutions.
A collaborative and supportive team environment that encourages learning, innovation, and professional growth.
Procurement & Purchasing: To liaise with inter-departments for issuance of Quotations, Purchase Orders, Invoices, Payment Receipts/Vouchers, Delivery Order etc.
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Seeking feedback and guidance from your manager and team to continuously improve your skills and performance.
You are currently pursuing a bachelor’s degree in engineering, specializing in Electrical, Electronics, Mechanical, Mechatronics, Computer Science, Industrial Engineering or related fields.