Candidate must possess at least Diploma/Advanced /Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree; preferably specialised in Human Resources or equivalent.
Currently, this includes Studio Sihat, our health content platform covering YouTube, social media, webinars and podcasts. You’ll also get exposure to other MRIC content and marketing projects as we grow.
What you’ll do
* Assist the team in coming up with fresh and relevant content ideas for our social media platforms.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Assist in brainstorming and executing Marketing campaigns/events.
Support the Marketing team in organizing and managing events. This includes research and propose new event opportunities to generate leads and enhance brand presence.
Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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