Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
Be conversant with manual operations process during shutdown of property management system.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
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Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
Maintainsa high profile within trade and professional associates dealing with their market area/segment(s)
Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
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Filing and storage of guest registration cards for check out guests
Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
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