Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
Be conversant with manual operations process during shutdown of property management system.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
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Filing and storage of guest registration cards for check out guests
Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
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Scheduling Appointments: Coordinating and scheduling appointments or meetings for staff members, clients, or visitors, and updating calendars as needed.
Handling Correspondence: Sorting and distributing mail, email, and other correspondence, as well as responding to routine inquiries or forwarding them to the relevant parties.
Food and Beverage Preparation: Assist in basic food preparation and beverage serving if required. Ensure all beverages are prepared according to company standards.
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