Effective communication skills, including the ability to explain claim decisions, document findings, and collaborate with internal and external stakeholders.
High attention to detail and accuracy in data entry and documentation.
Ability to work in a fast-paced environment, manage multiple cases, and meet processing timelines.
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Manage and update marketing databases, contact lists, and marketing reports to ensure accuracy and consistency.
Support digital marketing activities, including social media posting, basic content scheduling, and campaign tracking.
Assist in collecting and compiling market research, competitor insights, and customer feedback to support marketing initiatives and decision-making.
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Consultant & site Coordination: Act as a liaison point between internal teams, consultants, and contractors to track technical queries, pass on site requests, and follow up on outstanding design clarifications.
Site Work Support: Assist in monitoring appointed site activities (such as soil investigation works), helping to track progress and report findings back to the Project Manager.
Defect Coordination: Help log and track construction defects, follow up with contractors on scheduled rectifications, and maintain defect closure records for site handovers.
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The role also supports market intelligence, campaign reporting, customer communications and sustainability-related marketing initiatives to reinforce ROCKWOOL’s position as a leading provider of sustainable stone wool solutions.
Support the development and execution of the annual marketing plan in line with business and commercial priorities.
Coordinate marketing campaigns, customer events, seminars, exhibitions, industry engagements and product launches from planning through post-event follow-up.
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Conduct sensory evaluations and coordinate laboratory testing where required.
Identify, document and promptly escalate non-conforming materials, products or processes. Ensure affected stock is identified and held pending an authorised decision.
Investigate quality issues, support root-cause analysis and follow up on corrective and preventive actions.
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Manage matters related to foreign workers, including maintaining relevant documentation and records, coordinating work permit and employment-related matters, and liaising with relevant parties where required.
Maintain and regularly update the company organizational chart to ensure that employee positions, departments, reporting lines, and organizational structures are accurately reflected.
Prepare and manage documents such as memos, proposal papers, and other documentation related to administrative and human resource matters.
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