The role also supports market intelligence, campaign reporting, customer communications and sustainability-related marketing initiatives to reinforce ROCKWOOL’s position as a leading provider of sustainable stone wool solutions.
Support the development and execution of the annual marketing plan in line with business and commercial priorities.
Coordinate marketing campaigns, customer events, seminars, exhibitions, industry engagements and product launches from planning through post-event follow-up.
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Conduct sensory evaluations and coordinate laboratory testing where required.
Identify, document and promptly escalate non-conforming materials, products or processes. Ensure affected stock is identified and held pending an authorised decision.
Investigate quality issues, support root-cause analysis and follow up on corrective and preventive actions.
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Manage matters related to foreign workers, including maintaining relevant documentation and records, coordinating work permit and employment-related matters, and liaising with relevant parties where required.
Maintain and regularly update the company organizational chart to ensure that employee positions, departments, reporting lines, and organizational structures are accurately reflected.
Prepare and manage documents such as memos, proposal papers, and other documentation related to administrative and human resource matters.
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Command visible results in a supportive team environment, receiving regular coaching and a clear path to senior roles in business development or sales leadership as our footprint grows.
JobSummary
Ready to turn relationships into real revenue? If you're excited about logistics, consider working with us at ADS International Express, where our team moves goods, supports businesses of all sizes, and simplifies cross-border courier and airfreight. We combine practical consultancy with reliable service so clients can focus on their core business.
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Assist in the coordination of events, activations, and partnerships to generate buzz and excitement around planned marketing activities, working closely with external vendors and partners as needed.
Manage project timelines, budgets, and resources effectively to ensure timely and efficient execution of marketing plans and initiatives.
Identify market opportunities, consumer trends, and competitive insights, providing valuable input and recommendations to inform marketing strategies and tactics.
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Handle all customer inquiries, complaints (e.g., quality, delivery), and issues promptly, coordinating with QA/QC and Production teams for quick resolution.
Manage the entire sales cycle, from accurate order entry to tracking and final delivery.
Coordinate closely with Production and Warehouse department to ensure timely manufacturing and delivery of products to customers.
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Customer Follow-Up & Service Recovery: Follow up on pending customer cases until resolution. Coordinate approved refunds, replacements, vouchers or other service recovery and escalate serious or unresolved matters to the relevant PIC.
Reviews & Online Feedback: Monitor and respond to customer reviews and feedback across Google Business Profiles, Grab and other assigned platforms according to company guidelines. Highlight issues requiring operational attention to the relevant team.
Customer Records & Reporting: Maintain proper records of complaints, feedback, resolutions and service recovery. Track pending cases and provide basic customer service updates or reports when required.
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