Monitor account health and proactively identify service gaps, risks, and opportunities to improve the brand experience.
Maintain accurate account records, action plans, communications, and follow-ups in the CRM or relevant systems.
Receive, assess, and coordinate brand concerns, support requests, and operational escalations through the appropriate ticketing and communication channels.
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Sales & Business Developmenta. Mencapai target jualan bulanan.b. Mencari pelanggan baharu (korporat, kerajaan, sekolah, universiti, syarikat swasta, wedding,aqiqah, kenduri, event) melalui: Cold call , Walk in, Referral, Menjawab enquiry daripada WhatsApp, Facebook, Instagram, TikTok dan website.c. Membuat site visit dan food testing jika diperlukand. Follow up quotation sehingga closed sales. Berunding harga mengikut guideline syarikat.
Customer Relationshipa. Menjadi PIC kepada pelanggan.b. Memberikan maklumat pakej dengan tepat.c. Menjawab pertanyaan pelanggan.d. Menyelesaikan aduan pelanggan.e Menjaga hubungan baik dengan pelanggan lama untuk menggalakkan repeat order.
Closing & Collectiona. Bertanggungjawab membawa prospect daripada enquiry →quotation →negotiation→confirmation → deposit/payment.b. Memastikan pelanggan membuat booking deposit.c. Follow-up outstanding payment.d. Bekerjasama dengan Admin & Account Department untuk memastikan payment diterimadan direkodkan
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Proficiency in basic IT tools (e.g., CRM systems, MS Office) and comfort working with digital communication and reporting platforms.
Strong organizational and time-management skills, with the ability to work independently in a hybrid environment and collaborate effectively within a team.
Willingness to travel to customer sites when required and hold a valid driving license.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Participate in operational and coordination meetings with clients and relevant stakeholders to provide updates on system performance, incidents, and operational readiness.
Act as the Major Incident Manager when required, coordinating resolution efforts, stakeholder communication, and updates during critical system outages or service disruptions.
Ensure operational activities are carried out in accordance with agreed SOPs, service requirements, and compliance standards.
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