Support the monthly Demand Review and S&OP process by preparing demand analysis and recommendations.
Conduct scenario planning and risk assessments to improve service levels while minimising inventory and write-off risks.
Track forecast performance through key KPIs such as Forecast Accuracy, Forecast Bias and Service Level, and perform root cause analysis to drive improvements.
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Assist the Manager to coordinate with the Board and relevant Committees for meetings and attend Board, Committee, and General Meetings, preparing necessary minutes and documents.
Liaise with, support and advise management and directors, and stakeholders on corporate governance matters and corporate secretarial requirements.
Work closely with legal, finance, and compliance teams to provide guidance on corporate secretarial best practices and ensure timely submission of regulatory filings.
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Responsible for the delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for data solutions.
Engage with internal technology team to facilitate access to relevant data sources and ensure data quality and governance.
Technically lead the way in reviewing and adopting new, emerging and existing tech, leveraging benefits to improve availability, operations and support objectives.
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Develop and maintain data transformation pipelines using Talend / Talend Studio, Python and other related tools, integrated with Snowflake and other cloud platforms.
Provide support to project team members and external vendors by offering subject matter expertise in Snowflake-based data warehousing and Talend-driven data integration and transformation.
Maintain and support existing and future Data Warehouse solutions, including Snowflake environments (schemas, roles, virtual warehouses, and cost-efficient usage).
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Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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Handle customer complaints and enquiries by providing appropriate solutions and alternatives within the required timeframe, and follow up to ensure satisfactory resolution.
Prepare monthly parts and machine stock reports and maintain accurate inventory records.
Generate Sales Orders, Delivery Orders and Invoices based on customer orders and ensure all relevant documentation is properly processed.
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Act on behalf of customer to demand performance excellence from internal ops teams by Investigation into service failures and feedback to customer of propose solutions.
To work closely with ops team to find the root causes of non compliance, analyze, diagnose and even come out with corrective action report for any service failure and forward the investigations results back to customer on a timely manner.
Handle all incoming calls. Process booking/amendments/cancellations received via phone/fax or emails and handle all sales enquiries.
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Assist in preparing Sales Forecast Reports for the Management Review Meeting.
Attend to customer and supplier inquiries, complaints, vendor briefings, and participate in vendor improvement activities.
Assist in establishing NPR (New Project Review) and RFQ (Request for Quotation) documentation, including gathering quotations from mould makers, material suppliers, and preparing necessary drawings and supporting documents.
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