Manage Key Stakeholders: Identify and engage management-level stakeholders, acting as a trusted advisor to navigate conflicts and achieve alignment
Master Systems Thinking: Apply holistic systems thinking to provide enterprise-wide consulting advice, considering both micro and macro implications
Drive Technical Innovation: Use in-depth domain knowledge to recommend optimal, innovative technology solutions for sustainable business transformation
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The digital automation center (DAC) is the Express Global RPA expertise center, from which high-quality and complex digi services are provided for various DHL business units globally and cross functional. Besides RPA also other digi technologies are being used (ML, NLP, API, Smart OCR, image processing and others. DAC is part of the CEO office and is ideally positioned to create the necessary digi momentum and has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica & Maastricht, Netherlands.
Working within DAC is quite exiting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation.
Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
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System Health: Monitor and optimize the performance of POS systems across our FMCG network.
Partner Collaboration: Act as the primary technical liaison for external POS vendors, holding them accountable to SLAs and validating the quality of their deliverables.
SQL Mastery: Write and refine complex SQL queries to troubleshoot system anomalies, generate custom reports, and perform deep dive data forensics.
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System Health: Monitor and optimize the performance of POS systems across our FMCG network.
Partner Collaboration: Act as the primary technical liaison for external POS vendors, holding them accountable to SLAs and validating the quality of their deliverables.
SQL Mastery: Write and refine complex SQL queries to troubleshoot system anomalies, generate custom reports, and perform deep dive data forensics.
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Provides accurate, innovative solutions to client problems while meeting pre- defined quality standards
Delivers information, advice, or instructions in response to client inquiries, ensuring a high degree of client satisfaction.
Records and processes client inquiries in relevant paperwork and systems, collaborating internally to ensure queries are addressed and problems resolved efficiently.
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Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
...
To ensure the accuracy, timeliness and the completeness of the transaction processed as per Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Manages, analyzes, and resolves data initiative issues and manages revisions needed to best meet internal and customer requirements while adhering to SOP and SLA
Ensure the ownership for all applicable internal controls related to MDM processes.
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May provide guidance and manage work of others for specific programs or objectives. Leads prioritization and planning for large strategic initiatives.
High quality Master Data is a part of a strong AI foundation, and this role will contribute to developing and maintaining the data foundations for Safety AI enablement. Apply advanced theoretical knowledge and establish new principles and concepts to independently address strategic business technology problems.
Has deep business process domain knowledge and stays abreast of technology innovation in their domains.
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To ensure the accuracy, timeliness and the completeness of the transaction processed as per Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Manages, analyzes, and resolves data initiative issues and manages revisions needed to best meet internal and customer requirements while adhering to SOP and SLA
Ensure the ownership for all applicable internal controls related to MDM processes.
...
May provide guidance and manage work of others for specific programs or objectives. Leads prioritization and planning for large strategic initiatives.
High quality Master Data is a part of a strong AI foundation, and this role will contribute to developing and maintaining the data foundations for Safety AI enablement. Apply advanced theoretical knowledge and establish new principles and concepts to independently address strategic business technology problems
Has deep business process domain knowledge and stays abreast of technology innovation in their domains
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Allocation Optimization Design optimization models for inventory allocation across stores Balance constraints such as stock availability, demand, and capacity
Dashboarding and Analytics Create and maintain impactful analytics that drive business decisions across various platforms (e.g., dashboards)
Data & Collaboration Work with data stakeholders to ensure reliable data pipelines and translate business requirements into analytical solutions
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Support employee movement activities including hires, job changes, internal transfers, resignations, and terminations.
Monitor and follow up on payroll‑related aging items such as job changes, terminations, and expiring contracts to ensure timely processing before Payroll integration is cut off.
Perform OCR validation and other periodic checks to support payroll and downstream accuracy.
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