Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
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This Planning & Forecast Analyst role is to provide planning & forecasting support to either the Planning & Forecasting Lead or in-market FD. This includes managing the preparation of in-market annual and monthly forecasts. Alongside, preparing monthly management reports for the in-market FD to evaluate performance.
This position is offered on a 1-year fixed-term contract . Upon completion of the contract period, there may be an opportunity for conversion to a permanent position, subject to business needs and satisfactory performance during the contract term.
You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
You ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. You also engage and support the teams in the implementation of continuous improvement project
You possess Degree or Diploma in Finance & Accounting/Commerce or equivalent
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Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
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Acquire end-to-end understanding of T&E activities, system configuration and address any gap identified during the process.
Acquire end-to-end understanding of the local business requirements and operate financial controls and governance to a standard that ensure SOX, Financial Controls Framework and Audit requirements are met.
Highlight and work with the team lead to manage operation issues and escalations.
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Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process (e.g. review manuals, return reason coding etc.)
In collaboration with Reporting Line Manager make appropriate recommendation to HOD for process improvement and be part of the solution provision activities
University degree or equivalent experience or above (prefer business, law or finance related major)
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Draft end-to-end process baselines to facilitate workshops with process owners and contributors to define the process scope.
Understand the respective finance processes within the group (across different business units and multiple tools) and draft harmonized/standardized group finance processes.
Create flowcharts displaying the sequence of finance activities using SAP Signavio.
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