Hands on testing experience – manual & auto; desktop and mobile
Automation tool (E.g., Tricentis Tosca)
You are currently enrolled in Bachelor's / Master's, or studies in Information Technology/ Software Engineering / Data Science / Computer Engineering, or related fields.
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Escalate major issue for a discussion to the Key Accountant /Team Lead if required.
Ensure all related Internal Control Systems implemented in Fixed Asset complied to the control guideline which has been established. Execution of remediation plan to be in place, if any
Establish and maintain strong working relationship with various stakeholders including Local Financial Services, Division/BL Controlling , Center Of Excellence and other teams within the Accounting Hub
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Identify, document, prioritise, and track defects through to resolution, providing clear and timely communication of testing progress, risks, and quality metrics to project stakeholders.
Drive continuous improvement of QA processes, standards, and documentation, embedding best-practice testing approaches and contributing to a high-quality Agile delivery culture across the program.
Proven commercial experience as a QA Engineer or Test Analyst on Salesforce platforms, with a strong understanding of Sales Cloud and/or Service Cloud configuration, custom development, validation rules, and integrations.
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Market Research: Analyze global retail trends, customer behavior, and regulatory landscapes to inform strategic decisions.
Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for the COO and senior leadership.
Stakeholder Coordination: Collaborate with regional teams to align operational processes and ensure seamless execution of international projects.
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Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers
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Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Advanced Service Delivery: Manage complex and high-priority service requests, ensuring execution excellence in alignment with established SLAs and targets.
Payroll Accuracy & Quality Assurance: Execute high-accuracy payroll data updates and perform rigorous audits of payroll registers and variance reports to maintain the integrity of payroll outputs.
Reporting & Payroll Analytics: Deliver scheduled and ad-hoc payroll reports, providing stakeholders with accurate data for labor cost analysis and financial reporting.
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Financial Analysis & CRM Insights: Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting.
Contracting and Compliance: Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement.
Performance Monitoring: Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities.
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