Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures
Perform any other ad-hoc compliance duties
Fraud enthusiast - you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions
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Play an integral role in client engagements by delivering captivating presentations, showcasing demonstrations, and conducting training sessions for our products to clients
Developing and implementing learning management systems, instructional design, and consulting on learning and development best practices
Communicate with clients on various levels to obtain the necessary understanding on the business processes and requirements.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
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Evaluate new store sites, develop and implement strategic expansion plans aligned with company growth
Monitor and evaluate performance metrics to ensure targets are met and adjust strategies as needed
Act as a primary point of contact within departments (e.g., finance, legal, marketing, operations, admin) to ensure alignment and synergy in achieving business objectives
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Responsible for maintaining and managing virtual desktops, SSLVPN, AD/DNS, and VMware/Hypervisor virtualization platforms in cloud data centres and bottling factories to ensure the stable operation of the system. It is also responsible for the lifecycle management of the above systems, the formulation and implementation of upgrade plans, performance optimization, analysis of system bottlenecks and rapid troubleshooting.
Responsible for promoting optimization, improvement, and innovation related to DevSecOps/AIOps/automated O&M and is responsible for code development and writing as a core member.
Work closely with the cloud service infrastructure support team to be responsible for the operation and maintenance support of the cloud platform and network infrastructure to ensure the stability of the system base and network infrastructure.
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Support Mid Corp RMs in financial spreading, rating, pricing calculation, business & operation update, risk analysis for new/existing customers.
Assessing, analysing and interpreting financial statements, performed risk analysis on new/existing borrowers as well as generating cash flow forecasting models to determine debt repayment capability and profitability.
Conduct market research to support credit analysis/assessment.
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During disruptions, activate and lead as Incident Commander (or Deputy), establishing command structure, directing cross-functional response teams, managing internal/external communications, and maintaining situational awareness in collaboration with executive leadership.
Lead after-action reviews and drive lessons-learned into program enhancements
Monitor and report on resilience KPIs/KRIs; maintain alignment with standards such as ISO 22301, and applicable regulatory requirements
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Market Research: Analyze global retail trends, customer behavior, and regulatory landscapes to inform strategic decisions.
Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for the COO and senior leadership.
Stakeholder Coordination: Collaborate with regional teams to align operational processes and ensure seamless execution of international projects.
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Escalate major issue for a discussion to the Key Accountant /Team Lead if required.
Ensure all related Internal Control Systems implemented in Fixed Asset complied to the control guideline which has been established. Execution of remediation plan to be in place, if any
Establish and maintain strong working relationship with various stakeholders including Local Financial Services, Division/BL Controlling , Center Of Excellence and other teams within the Accounting Hub
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