Utilise digital tools, AI-powered applications, and online resources to support research, analysis, reporting, problem-solving and process improvements.
Prepare reports, correspondence, and operational documentation as required.
Provide administrative and operational support to the Management team.
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Prepare and maintain monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Provide administrative support for Store Operations by managing stationery procurement, maintaining store contact records, and coordinating courier correspondence.
Prepare monthly Store Manager duty rosters and support operational planning activities.
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Developed, implemented, and maintained backup policies, retention schedules, and recovery procedures in compliance with regulatory, security, and business requirements.
Analyzed backup infrastructure performance and capacity trends, recommending and implementing improvements to optimize storage utilization, enhance efficiency, and reduce backup windows.
Collaborated with infrastructure, database, application, and security teams to ensure comprehensive data protection coverage for mission-critical systems and services.
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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Troubleshoot and resolve technical issues related to Microsoft 365 services
Promote use of Microsoft 365 and provide support end users with Microsoft 365 tools
Consult and train users and business departments on how to effectively and efficiently use Microsoft 365 features to optimize business processes (Copilot, Teams, Power Automate, ...)
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