Align with Global Network Services team to incorporate company standards and preferred practices into local site network builds.
Ensure local/regional network infrastructure is properly monitored. Act as point of contact and Subject Matter Expert to respond to network incidents/service requests according to Service Level Agreements.
Partner with Security or Cyber Defense team to fix detected vulnerabilities with systems and users to maintain high security standard.
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Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.
Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.
Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.
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Review and verify e-invoices auto-submitted by the system, identifying and correcting any errors made by sales assistants to ensure accuracy and compliance with LHDN e-invoicing requirements before or upon submission.
Reconcile AR ledger against branch sales records and bank receipts on a regular basis.
Monitor customer aging reports and proactively follow up on outstanding and overdue accounts.
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