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100+ Help Desk Jobs in Federal Territory - September 2026 - High Salaries
Showing 103 jobs results for
"help desk"
in Federal Territory
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Customer Service | Fresh Grad | (Mandarin LiveChat - IT Helpdesk) Customer Service | Fresh Grad | (Mandarin LiveChat - IT Helpdesk)
Agensi Pekerjaan Eternity Sdn Bhd
Undisclosed
KL City
- Maintain accurate customer information and service records.
- Follow up on customer requests to ensure timely resolution.
- Meet monthly customer service KPIs and follow company SOPs and guidelines. ...
Posted
9 days ago
Undisclosed
KL City
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations ...
Posted
9 days ago
MYR900 - MYR1,400 Per Month
- We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team. The IT Intern will support both of our in-house IT department & customers in providing technical assistance, maintaining computer systems, and configuring hardware, software & network. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
- Information Technology (IT) Intern Duties and Responsibilities
- · Provide technical assistance to staff and customers on hardware and software-related issues ...
Posted
9 days ago
MYR2,000 - MYR2,800 Per Month
Bangsar South
- Strong analytical and problem-solving skills
- Able to work independently and effectively in a team environment
- Posses Own transport ...
Posted
9 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Conduct user training and product demonstrations for both new and existing clients.
- Prepare and maintain user guides, system documentation, and customization records.
- Handle customer enquiries related to POS and application-related technical issues. ...
Posted
9 days ago
MYR4,500 - MYR6,000 Per Month
KL City
- Capacity Planning: Develop and propose capacity management plans to prevent business disruptions and ensure smooth operations.
- Technology Research: Research emerging business technologies and IT software to enhance the organization’s IT systems.
- Policy Development: Develop IT policies and procedures to comply with group and audit/ISO requirements. ...
Posted
9 days ago
Undisclosed
KL City
- Joining: Immediate / Urgent
- Work Mode: Onsite
- Candidate needs to relocate Malaysia ...
Posted
9 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
9 days ago
Undisclosed
KL City
- Troubleshoot and enhance existing Power Platform applications and workflows.
- Evaluate existing business processes and identify opportunities for automation and efficiency improvements.
- Design, develop and maintain SharePoint Online solutions, sites, libraries, lists and content structures. ...
Posted
9 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.
- Deliver support through various communication channels, including telephone, email, and chat tools.
- Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues. ...
Posted
9 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
13 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
14 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- · Collect payments from delinquent customers.
- · Call customers using all approved methods of communication.
- · On overdue accounts and amount currently owed. ...
Posted
15 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Monitor service desk queues and ensure incidents are resolved within agreed service level targets.
- Provide clear and professional communication to users regarding issue status, resolutions, and service updates.
- Collaborate with cross-functional teams to support incident resolution and continuous service improvement initiatives. ...
Posted
15 days ago
Undisclosed
KL City
- Develop an understanding of key CLM objectives and align them with technical solutions
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
- Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model ...
Posted
15 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
17 days ago
Undisclosed
KL City
- • 1 to 3 years of working experience in networking or related IT support roles (e.g., service desk/support, IT helpdesk, or network support). •
- Near-native fluency in Korean (written and spoken). Language certifications such as TOPIK 5/6 is mandatory!
- We will accept applicants based in Malaysia only! ...
Posted
17 days ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
17 days ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
17 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- · Collect payments from delinquent customers.
- · Call customers using all approved methods of communication.
- · On overdue accounts and amount currently owed. ...
Posted
17 days ago
Immediate Hiring -Consumer Support Representatives Immediate Hiring -Consumer Support Representatives
Pacific Asiawide Corporation
MYR2,400 - MYR4,500 Per Month
KL City
- Creating and utilizing various strategies to attract new customers and build brand awareness.
- Coaching Team Members In Effective Customer Service, Product Knowledge, New Marketing Campaigns.
- Identify new clients and work with established clients creating an interest in the products and services offered ...
Posted
18 days ago
Undisclosed
KL City
- Manage service catalogues, service-level requirements and service-quality plans.
- Support contract and tender evaluation, commercial negotiation and contracting recommendations.
- Plan budgets, enforce ICT policies and compliance requirements, and lead team capability development. ...
Posted
18 days ago
Undisclosed
KL City
- SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
Posted
18 days ago
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