• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
...
• Validate that terminal parameters, merchant-specific profiles, and settlement host configurations are correctly loaded and active
• Diagnose and resolve technical terminal-related anomalies during the pre-preparation and functional testing stages
• Ensure all processed terminals strictly adhere to internal quality, strict payment security standards, and operational deployment requirements before official release.
...
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
Contribute to the maintenance and enhancement of existing software applications, identifying and resolving bugs and performance issues.
Write and maintain clear, concise, and comprehensive technical documentation for developed applications, including user guides and technical specifications.
Engage in code reviews to ensure code quality, identify potential issues, and share knowledge with team members.
...
Communication
Verbal Communication
Logical Thinking
Attention to Detail
Problem Solving
Team Spirited
Responsible
Positive
Fast learner
Self-driven
Self-motivation
Proactive
Computer Hardware
Server Management
Local Area Network (LAN)
Wide Area Network (WAN)
Wi-Fi
Active Directory
Software Testing
Firewall
Virus Protection
Application Support
Application Security
IT Infrastructure
Troubleshooting
+23
Posted
4 days ago
Chat Available
You can chat with the employer only after applying for this job.
Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
...
Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
...
Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
...
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...