Manage the recruitment and staffing process, including sourcing, interviewing, and selecting qualified candidates to meet the company's talent acquisition needs.
Foster a positive work environment by promoting strong employee relations, addressing grievances, and implementing employee engagement initiatives.
Administer compensation and benefits programs, ensuring competitiveness and fairness.
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Monitor Field Technicians’ work schedules, job progress, attendance, and service completion status to ensure operational efficiency and service quality.
Ensure Fresh Calls are attended within the stipulated response times:
Calls received before 12:00 PM to be attended on the same working day.
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Possess a solid understanding of business information and documents, including but not limited to financial reports, inventory records, and production schedules.
Leveraging BI tools to extract actionable insights from data. Ensure the accuracy and integrity of information within the ERP system, enabling informed decision-making at all levels.
Develop and implement system logic enhancements to support evolving business requirements.
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