Provide hands-on technical support for IT hardware, software, operating systems, peripherals, and end-user issues, ensuring timely resolution and minimal business disruption.
Manage endpoint security, user access controls, and act as the first responder for IT security incidents, escalating organisation-wide issues to the IT Manager when required.
Manage backup operations, perform periodic restore testing, and maintain disaster recovery documentation to ensure business continuity.
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Hardware:- Manage and maintain all Systems and Network hardware.
Network Administration: - Install, configure, troubleshooting and maintain Firewalls, Routers and Network Switches, and trouble shoot WIFI, Network and Internet connectivity issues
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units.
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Accelerate your debugging and testing abilities through regular code reviews and hands-on bug fixes.
Ready to build useful software and ship things that matter? We're a small tech team focused on pragmatic AI-powered software for Malaysian businesses, and we're excited about working with us at THINK AI (M) SDN. BHD to make data and workflows simpler for real users.
As a Software Engineer you'll be a builder, turning product ideas into reliable backend services and web interfaces that can scale as our user base grows.
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Lead technology investment planning and prioritization, ensuring alignment between business outcomes and resource allocation.
Partner with regional leadership teams to embed technology capabilities into core business operations and growth initiatives.
Provide end-to-end accountability for technology outcomes across the region, coordinating delivery through cross-functional IT teams including applications, architecture, infrastructure, cybersecurity, data, project management, and sourcing.
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Metrics & Reporting: Report and track Internal, Paynet & BNM regulatory Key Risk Indicators (KRIs) regarding control effectiveness.
WAF & Application Layer Governance: Define the governance framework for Web Application Firewall (WAF) deployments. Establish standards for rule tuning, core rule sets (e.g., OWASP Top 10 mitigation), API security baselines, SSL/TLS decryption profiles, and the management of false-positive thresholds to protect critical banking applications.
WiFi & Network Access Control (NAC) Governance: Define and audit the security architectures within Cisco ISE governing corporate, guest, and BYOD wireless networks. Establish strict baselines for 802.1X authentication, device profiling, and endpoint posture assessment before network admission.
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