Support & Operations: Provide basic troubleshooting for connectivity, install software/OS, handle patching, and assist with physical hardware setups (cabling, racking).
Networking & Servers: Learn fundamental network configurations, switch/router checks, basic Linux/Windows server administration, and virtualization concepts.
Security & Backups: Understand essential IT security practices (MFA, passwords, compliance) and assist with backup verification tests.
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Build expertise in enterprise-grade contact center engineering, SIP telephony, cloud platform administration, vendor management, and integration architecture, creating a strong foundation for a career in IT infrastructure and cloud communications.
Lead and manage IT vendors to support and maintain IT infrastructure which include servers, storage, firewall, networking, security, etc.
Identify and assess vulnerabilities and risks in infrastructure and recommend mitigation measures.
Responsible to develop and implement IT policies and procedures for infrastructure and security management. Ensure company data is well secured and protected and adhered with Global ISM standard procedure
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Ensure that all application designs and implementations comply with Group architecture and bedrock guidelines, cybersecurity policies, AI governance and enterprise standards defined by HQ.
Work closely with business stakeholders and DDTech Referents in each country to identify opportunities for process digitalisation and automation.
Coordinate with infrastructure and cybersecurity teams to ensure new solutions are properly integrated into the existing IT landscape.
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Evaluate, implement, and manage security technologies and infrastructure, ensuring they are effective and up-to-date;
Evaluate and implement proper security tools (SIEM, IDMS, DLP, etc) in order to mitigate the weaknesses in manual security controls as well as to promote an effective and efficient administration;
Administer and maintain company email accounts, software applications, system accounts, and user access permissions in accordance with internal IT policies and security requirements.
Install, configure, update, and maintain operating systems, business applications, and productivity software to support business operations.
Manage end-to-end IT onboarding activities for new employees, including preparation and deployment of IT equipment, email account setup, software installation, user account creation, and system access provisioning.
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Stakeholder Management: Build and maintain strong relationships with key regional stakeholders, including business users, IT teams, and project leadership. Effectively communicate project status, risks, and issues, and proactively address concerns to ensure stakeholder satisfaction.
Data Migration Strategy & Execution: Support the data migration team with SAP SD-related activities, collaborate with the global data team and adhere to the global migration strategy, and support the business in executing data migration processes.
Integration with Other Applications: Design and manage the integration of SAP SD with other applications within the L'Oréal ecosystem. This includes defining integration points, specifying data exchange mechanisms, and, where applicable, leveraging APIs (Application Programming Interfaces) to ensure seamless data flow and interoperability.
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Step into the exciting world of cinema and entertainment! At GSC, you’ll gain hands-on experience behind the scenes of Malaysia’s leading movie experience brand and as part of our our team, you’ll work on real projects, assist with campaigns and events, and learn how creativity meets business in the entertainment industry!
Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Manage the triple constraints—scope, schedule, and cost—while maintaining a primary focus on quality and building strong customer relationships
Manage scope creep, change management, anticipate risk and maintain up to date risk register, plan and execute risk mitigation plans
Host monthly governance call with the senior management and provide a high-level of visibility on the project KPI’s including resource plan, schedule progress, cost to complete, risk etc
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