Monitor equipment performance indicators and implement corrective actions to address deviations from performance targets.
Adhere to all safety regulations and protocols while performing maintenance and repair tasks, ensuring a safe working environment for all team members.
Provide training and support to operators and maintenance staff on equipment operation, maintenance procedures, and safety protocols.
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To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch.
To be responsible for the branch’s overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling).
To ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events.
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Analyze slow-moving or obsolete materials and provide actionable recommendations to improve inventory turnover.
Generate detailed and accurate reports and trackers to support material analysis and to prevent any discrepancies. Accurately operate and update data into company system.
Monitor inventory movements, flag low stock or anomalies in a timely manner.Support monthly/quarterly/yearly inventory counts and assist with discrepancy analysis.
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Reporting support: Help prepare campaign performance reports and post campaign wrap ups, pulling together data and insights for clients and internal review.
Team collaboration: Support a positive, organised team environment, sharing updates proactively and stepping in whenever the team needs an extra hand.
Client relationships and account growth: Maintain strong day to day relationships with clients, understanding their needs and ensuring a smooth experience across campaigns. Look for opportunities to upsell current clients and grow the account over time.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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