Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
...
Greet and receive visitors (internal and external) at the front desk, verify their appointments where necessary, and direct them to the designated meeting rooms, waiting areas or other locations. Keep the Executive Secretary ("ES") informed of visitors' arrival and meeting arrangements.
Receive, screen and direct incoming telephone calls professionally, taking accurate messages and ensuring timely follow-up where required.
Ensure proper completion of visitors' registration records (where applicable), verify visitor access and prevent unauthorised persons from entering the office premises.
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This is a full-time on-site role for an Administrative Assistant located in Glenmarie, Shah Alam. The Administrative Assistant will be responsible for providing clerical support, managing phone communications, assisting executives with administrative duties, and maintaining efficient office operations.
Qualification
Candidates with SPM or Diploma qualifications are welcome to apply, as these meet the requirements for this position. Proficiency in Mandarin is required.