Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Participate in programs that drive improvements in team member engagement and are aligned with the “Holiday Inn Stay Real Be you” brand service behaviors.
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
Contribute by participation in compliance with federal, state and local laws and safety regulations.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Liaise with government agencies such as the Immigration Department (JIM), Ministry of Human Resources (JTKSM), SOCSO, EPF, and other relevant authorities.
Prepare quotations, invoices, official letters, agreements, and reports.
Schedule appointments and coordinate meetings with clients and government departments.
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