Support the team in en-coffin procedures and funeral send-off processions.
Assist with post-cremation services, including the collection of ashes and coordination of ash placement at temples, columbarium, sea burials, and other designated locations.
Physically fit and able to perform manual handling and operational duties that may involve heavy lifting and setting up equipment.
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• Maintain a neat and organised reception or counter service area
• Greet and assist all visitors (including students, parents, staff, guests, and suppliers) professionally, whether in person or over the phone. Take accurate messages and direct individuals to the appropriate staff members or locations as necessary.
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Drive employee engagement, training, and service excellence initiatives.
Collaborate with the Sales & Marketing team to develop luxury market revenue strategies and identify new business opportunities.
Monitor key business metrics such as financial performance, market segmentation, employee engagement, and customer satisfaction to proactively adjust strategies.
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Business & Administrative SupportAssist in budgeting, cost control, and achieving revenue targets.Generate and review daily reports, including guest counts, sales, and staff performance.Support marketing initiatives, events, and promotions to elevate guest engagement.
Proven experience as a Front of House Supervisor or similar role in F&B, preferably in an upscale dining environment.
Strong leadership and people management skills with the ability to inspire a team.
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Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
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