Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
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Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Responsible for the proper handling of medications, including dispensing prescriptions, maintaining cleanliness in the dispensing area, verifying labels of all dispensed drugs, and ensuring compliance with medication-related procedures.
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Keeping the registration counter neat and tidy while maintaining clinic’s image
Filing and retrieving of patient cards ensuring filing system is followed and maintained for easy retrieval to minimize filing errors and misplaced/missing cards
Keying registered patients’ visit into the IQRIS system with minimum error for accurate data and minimal error
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