Attic Group Hiring! Full Time Front Office Manager in Melaka, Earn up to MYR 5,000 - Ricebowl

Responsibilities

• Oversee and manage daily Front Office operations, including reception, reservations, guest services and cashiering.
• Supervise, guide and monitor Front Office staff to ensure duties are carried out efficiently and professionally.
• Ensure smooth check-in, check-out and reservation processes.
• Handle guest complaints, enquiries and special requests professionally.
• Monitor room availability, occupancy, room rates and reservation performance.
• Ensure accurate handling of guest payments, deposits, refunds and daily financial transactions.
• Monitor room assignments, room upgrades and ensure proper coordination with Housekeeping and other departments.
• Prepare and review daily, weekly and monthly operational reports.
• Ensure Front Office staff comply with company policies, SOPs and service standards.
• Conduct staff training, performance monitoring and duty scheduling.
• Coordinate with other departments to ensure smooth daily hotel operations.
• Identify opportunities to improve guest satisfaction, operational efficiency and departmental revenue.
• Monitor departmental expenses and ensure proper use of company resources.
• Perform any other duties assigned by Management from time to time.

Requirements

• Diploma or Degree in Hospitality Management or related field.
• Minimum 4–5 years of experience in hotel or hospitality operations.
• Previous supervisory or managerial experience in Front Office.
• Strong leadership, communication and problem-solving skills.
• Good knowledge of hotel reservation systems and Front Office operations.
• Able to work on shifts, weekends and public holidays when required.

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person