Answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest’s stay with us.
Comply with SOPs, policies and procedures.
Maintain confidentiality of all guest information and data and all proprietary information on our business.
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- Proactively follow up on leads from social media platforms including WhatsApp, Facebook, Instagram, TikTok, and our website to enhance service reach and client engagement.
- Design and implement a social media strategy that aligns with our business goals, researching current trends and audience preferences to optimize our social media presence.
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You will represent the company as well as uphold the company's image with the impression you leave on our clients. You will be the focal point of communication between students, parents and management, providing information, scheduling classes, sorting out administrative tasks, handling queries and sales, and managing feedback. In order to let clients feel welcome at the gymnastics centre, an approachable attitude is the way to go.
Job Requirements
Minimum 3 years experience of administrative and receptionist background (please provide references)
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Answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest’s stay with us.
Comply with SOPs, policies and procedures.
Maintain confidentiality of all guest information and data and all proprietary information on our business.
...
Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
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