Full accountability for the effective delivery of people, customer experience, sales, profit, operational standards, and Health & Safety of team and customers
Conduct frequent Service Audits ensuring all the guests are happy and satisfied with the level of service provided.
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Assist in administration tasks which includes documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.
Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
· Executed orders in the factory to ensure product quality & on-time shipments.
· Provide support to the Head of Sales Department (Export division) by assisting with order processing, tracking and fulfilling orders and providing customer service.
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Analyze platform data and user feedback to identify trends, areas for improvement, and opportunities for growth, translating insights into actionable plans.
Collaborate closely with cross-functional teams, including product, engineering, marketing, and customer support, to drive platform initiatives and resolve operational issues.
Establish and refine operational processes and workflows to improve efficiency, reduce costs, and maintain high standards of quality and compliance.
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Utilize accounting software and tax preparation tools to input data, generate reports, and assist in the reconciliation of tax accounts.
Communicate with clients to gather necessary information for tax return preparation, respond to basic queries, and schedule meetings with senior staff.
Support the tax team in various administrative tasks, such as data entry, document scanning, and managing correspondence, to ensure efficient workflow.
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