Collect all relevant information for raised issues, analyze root cause and propose solution to 2nd Level Support if needed. Raising requests to 2nd Level Support for user creation / unlocking / change of user parameters
Contribute to the continuous improvement processes which also reflects your personal mindset. High commitment to maintain / improve service levels. Develop a comprehensive understanding of the overall Internal Controls organization and broader business. Problem solving root causes collaboratively. Critical thinking and problem solving that result in process improvements
First point of contact for key stakeholders, ensure collaborative relationship. Regular operational reviews with stakeholders for own area. Contribute to develop Customer Satisfaction on a cross-functional level
...
Investigate and clear ageing and unreconciled items, including unidentified receipts, outgoing fund items and clearing account differences, and document a treatment that stops them recurring.
Support the year-end audit for assigned operating entities by preparing schedules, responding to auditor queries and helping resolve accounting issues raised during the review.
Partner with FP&A, Tax, FinOps and country finance teams to resolve queries on assigned entities and explain movements in the numbers to non-accounting stakeholders.
...
To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
...
Spreading / validation of spreading of the annual financial statements via internal Commerzbank tools; approving the spreading before using it in the rating process.
Qualitative and quantitative risk analysis of a counterparty within the rating process.
Escalates any financial issues to respective regions whenever there are unusual numbers posted in actuals and forecast.
Prepare detailed and consolidated monthly financial reports to clients on actual vs budget vs forecast.
Support on integrating the reporting to Adaptive system and share the service line report to each finance leads on daily basis to each regional finance leads.
...