Maintain proper filing systems and ensure confidential documents are securely handled
Coordinate and facilitate communication between HQ departments, outlet teams, and external stakeholders to ensure smooth information flow and timely follow-up on operational matters.
Coordinate and provide administrative support for business visits, management meetings, and operational reviews by ensuring proper arrangements, effective communication with stakeholders, preparation of required information, and timely follow-up on agreed action plans.
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Participate in operational and coordination meetings with clients and relevant stakeholders to provide updates on system performance, incidents, and operational readiness.
Act as the Major Incident Manager when required, coordinating resolution efforts, stakeholder communication, and updates during critical system outages or service disruptions.
Ensure operational activities are carried out in accordance with agreed SOPs, service requirements, and compliance standards.
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