Quality Control & Assurance: Work closely with QA/QC teams to ensure product quality meets specifications. Conduct root cause analysis for production issues and implement corrective actions.
Quality issue analysis: Coordinate the team, use tools such as 5Why, fishbone diagram, and 8D report to conduct root cause analysis on customer complaints or internal non-conforming products, formulate corrective and preventive measures, track and verify the closed-loop effect, and write reports.
Serve as the primary point of contact between customers, suppliers, and internal stakeholders to ensure effective communication and alignment throughout the project lifecycle.