Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment.
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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Perform 1st level FA – systems, drives, equipment, automation and interpreting results to make effective recommendations.
Bring up to date for the Inventory Tracking System and System Management of all lab equipment - Drives, spare parts & FA device inventory, systems maintenance.
Execute recovery plan upon infrastructure issue.
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Perform 1st level FA – systems, drives, equipment, automation and interpreting results to make effective recommendations.
Bring up to date for the Inventory Tracking System and System Management of all lab equipment - Drives, spare parts & FA device inventory, systems maintenance.
Execute recovery plan upon infrastructure issue.
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The engineer will support Active Directory Domain Services (AD DS), Group Policy Management, DNS, DHCP, Microsoft Entra ID (Azure AD), Microsoft 365 integration, VMware infrastructure, and Windows Server environments while ensuring compliance with operational standards, security policies, audit requirements, and service level commitments.
The role also involves supporting vulnerability remediation, CVE workaround implementation, infrastructure hardening, certificate renewal management, backup and disaster recovery operations, as well as internal and external audit activities.
The ideal candidate should possess strong technical troubleshooting skills, operational discipline, scripting and automation capability, customer engagement skills, and the ability to work effectively in both on-premises and hybrid cloud infrastructure environments.
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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Conduct inspections: Technicians inspect vehicles and machinery to assess their condition and identify potential issues. They may perform safety inspections to ensure compliance with regulations and standards.
Test drive vehicles: Technicians test drive repaired vehicles to verify that the issues have been resolved and that they are functioning correctly. They listen for unusual noises, check for vibrations, and assess overall performance.
Provide estimates: Technicians evaluate repair needs and provide cost estimates to customers. They explain the necessary repairs and recommend maintenance schedules to prevent future problems.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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