Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Job Purpose
Apply IE principles, including time study, speed modelling, process documentation, and productivity metrics, to improve work methods and output performance.
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Obtains input and negotiates with program leadership, customers, customer teams, product engineers or technology teams to deliver robust prototype and production designs, technical risk mitigation plans, and coordinated deliverables of new or current product change activity.
Other important stakeholders of this role include preferred partner suppliers, manufacturing, purchasing, technical leadership and marketing teams.
Makes decisions in the areas of design and project risk trade-offs that impact program cost or delivery without sacrifice of quality expectations.
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Carry out scheduled and ad-hoc solar panel cleaning activities, ensuring cleaning is done efficiently, safely, and in line with service standards to maximize system performance.
Monitor and record cleaning performance and site conditions, including before/after photos and reporting of any faults or damages found during cleaning.
Perform any other duties as assigned by the superior, in support of the company’s operational and maintenance goals.
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Internet Gateway (IGW), Network Access Control Lists (NACLs), Security Groups (SGs), NAT, DNS, DHCP, NTP, load balancing, and Network-as-a-Service (NaaS)
Disaster recovery and network resilience solutions
Perform network connectivity testing and validation between TNB’s on-premise environment and cloud infrastructure.
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Design, develop, and maintain robust UI/API automation frameworks that prioritise reusability, scalability, and maintainability for long-term success.
Ensure testing aligns with end-to-end system architecture by validating integration points, data flows, and overall system stability across multiple platforms.
Develop and execute automated test scripts for functional, regression, integration, and performance testing to guarantee product reliability.
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The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery.
The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.
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Promote and sell the NCS aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
Be responsible for the maintenance and growth of the Service Contract business for all product groups of the CEIG Group in the assigned sales territory.
Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
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Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
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Tech Exploration & Optimization: Actively research, test, and implement emerging IT tools, features, and monitoring methodologies to improve operational efficiency.
Documentation & Incident Handling: Maintain accurate records of site configurations, system setup procedures, and resolve assigned technical support tickets in a timely manner.
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Coordinate closely with clients, consultants, contractors, vendors, and internal project teams throughout the project lifecycle.
Participate in site meetings, inspections, and project documentation management.
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Building Services Engineering, or a related engineering discipline.
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