Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Job Purpose
Apply IE principles, including time study, speed modelling, process documentation, and productivity metrics, to improve work methods and output performance.
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Internet Gateway (IGW), Network Access Control Lists (NACLs), Security Groups (SGs), NAT, DNS, DHCP, NTP, load balancing, and Network-as-a-Service (NaaS)
Disaster recovery and network resilience solutions
Perform network connectivity testing and validation between TNB’s on-premise environment and cloud infrastructure.
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The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery.
The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.
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Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
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Promote and sell the NCS aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
Be responsible for the maintenance and growth of the Service Contract business for all product groups of the CEIG Group in the assigned sales territory.
Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
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Tech Exploration & Optimization: Actively research, test, and implement emerging IT tools, features, and monitoring methodologies to improve operational efficiency.
Documentation & Incident Handling: Maintain accurate records of site configurations, system setup procedures, and resolve assigned technical support tickets in a timely manner.
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Coordinate closely with clients, consultants, contractors, vendors, and internal project teams throughout the project lifecycle.
Participate in site meetings, inspections, and project documentation management.
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Building Services Engineering, or a related engineering discipline.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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