Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, serving as their primary point of contact.
Conduct thorough market analysis and business analysis to identify opportunities for growth and optimization within each key account's ecommerce operations.
Negotiate favorable terms and agreements with key accounts, ensuring profitability and mutually beneficial partnerships.
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Ruthlessly Organized: Chaos offends you. You bring order to ambiguity and anticipate bottlenecks before they happen.
Tech-Native Problem Solver: You reject manual repetition. If you have to do a task three times, you figure out how to automate it (Xero, WooCommerce, 3PL Portals, AI tools).
High Agency: A shipment is stuck? A 3PL vendor made a mistake? You don't wait for instructions. You troubleshoot, hold vendors accountable to their SLAs, and fix the system so it doesn't happen again.
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ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies
GENERAL EXPECTATIONS• Maintain professionalism and teamwork within the livestream department• Avoid behavior that may disrupt team harmony or operational workflow• Be flexible in supporting additional operational duties assigned by management when necessary• Continuously improve livestream performance, communication skills, and product presentation quality