Support the delivery and continuous improvement of AI-driven features, including the AI chatbot, AI itinerary planning, and personalisation tools. Own day-to-day training and quality checks on AI tools, and work with platform vendors to resolve issues.
Conduct competitor research, benchmarking, and basic data analysis on travel commerce, e-commerce, and AI trends, and translate findings into clear recommendations and presentation materials.
Support cross-sell and product bundle execution on the holiday platforms, and collaborate with marketing, digital, finance, operations, customer support, Airline Business, and Group Legal to ensure smooth rollout of features and resolve dependencies across teams.
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Build and maintain strong relationships with online customers through effective communication and proactive engagement, ensuring a high level of customer satisfaction and repeat business.
Analyze online sales data, market trends, and competitor activities to identify new opportunities, refine sales approaches, and achieve sales targets.
Collaborate with the marketing and product development teams to ensure accurate product information, compelling sales narratives, and effective promotional campaigns.
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Build and maintain strong relationships with online customers through effective communication and proactive engagement, ensuring a high level of customer satisfaction and repeat business.
Analyze online sales data, market trends, and competitor activities to identify new opportunities, refine sales approaches, and achieve sales targets.
Collaborate with the marketing and product development teams to ensure accurate product information, compelling sales narratives, and effective promotional campaigns.
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Build and maintain strong relationships with online customers through effective communication and proactive engagement, ensuring a high level of customer satisfaction and repeat business.
Analyze online sales data, market trends, and competitor activities to identify new opportunities, refine sales approaches, and achieve sales targets.
Collaborate with the marketing and product development teams to ensure accurate product information, compelling sales narratives, and effective promotional campaigns.
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Build and maintain strong relationships with online customers through effective communication and proactive engagement, ensuring a high level of customer satisfaction and repeat business.
Analyze online sales data, market trends, and competitor activities to identify new opportunities, refine sales approaches, and achieve sales targets.
Collaborate with the marketing and product development teams to ensure accurate product information, compelling sales narratives, and effective promotional campaigns.
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Monitor Store Performance, Sales Trends, and Key Metrics to optimize Product Listings, Pricing, and Promotions.
Conduct Competitor Analysis and Market Research to stay ahead of Industry Trends.
Prepare Regular Reports on Sales Performance, Campaign Effectiveness, and Account Growth to plan strategically and execute improvements in Client’s E-Commerce Results.
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Proficiency in Ecommerce Platforms
Order Processing
Inventory Management
Product Management
Microsoft Excel
Business Administration
Data Analysis
Data Entry
Business Analysis
Presentation
Build and maintain strong relationships with online customers through effective communication and proactive engagement, ensuring a high level of customer satisfaction and repeat business.
Analyze online sales data, market trends, and competitor activities to identify new opportunities, refine sales approaches, and achieve sales targets.
Collaborate with the marketing and product development teams to ensure accurate product information, compelling sales narratives, and effective promotional campaigns.
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Respond to customer inquiries and feedback via email, phone, and social media in a timely and professional manner, maintaining a high level of customer service.
Conduct market research and competitor analysis to identify trends and opportunities for product and sales growth.
Help maintain the visual merchandising of the online store, ensuring product images are high-quality and appealing.
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Respond to customer inquiries and feedback via email, phone, and social media in a timely and professional manner, maintaining a high level of customer service.
Conduct market research and competitor analysis to identify trends and opportunities for product and sales growth.
Help maintain the visual merchandising of the online store, ensuring product images are high-quality and appealing.
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Business Development
Partnership Management
Market Entry Strategy
Negotiation
Client Relationship Management
Cross-functional Collaboration
Market Research
E-commerce
Software As A Service (SaaS)
Act as the primary liaison with regulators, handling enquiries, inspections, and submissions.
Oversee the end-to-end personal data protection programme, including consent management, data access requests, retention policies, and vendor agreements.
Act as the designated data protection lead, coordinating with regional or group functions where required.
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