Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto-friendly).
Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
...
Creative Media Design – Design engaging posts, reels, posters, and digital flyers for business announcements, sales events, and new product launches.
Asset Organization – Maintain an orderly and organized digital library of all raw and edited visual assets for immediate marketing and store applications.
Order Fulfillment – Oversee daily incoming orders, including packaging and fulfillment processes.
...
Photography & Asset Production – Shoot and edit crisp, detailed product photos and short video clips of jewelry with a digital camera and editing softwares
Creative Media Design – Create eye-catching posts, reels, posters and digital flyers for business announcements, sales events, and product launches.
Asset Organization – Maintain a clean, organized digital library of all raw and edited visual assets for immediate marketing and store use.
...
Review and refine personalisation strategies following implementation.
Oversee performance search and personalisation strategies that has been implemented on the website; identify "red-flag" disruptions and implement immediate corrective actions to prevent negative impact on customer experience.
Review weekly and monthly on-site keyword search reports and implement optimisation improvements (e.g., ranking, synonyms, merchandising rules) via third party search SaaS.
...
Work alongside solution implementation partners to develop training programs, FAQs, user guides, and enablement toolkits for both internal stakeholders and external stakeholders.
Create marketing and sales collaterals — including pitch decks and promotional materials, to support commercial conversations and drive supplier engagement and adoption.
Plan and execute supplier engagement initiatives, including showcases, launch events and networking forums to accelerate awareness, and adoption.
...
Stock Availability: Monitor inventory levels in the Warehouse Management System (WMS) specifically reserved for e-commerce, ensuring high "Availability-to-Purchase" (ATP) and flagging low stock to the planning team.
Catalog Synchronization: Assist in maintaining and aligning online product catalogs, ensuring new launches, promotional bundles, and product listings have accurate descriptions, codes (SKUs), and stock allocations across all platforms.
Campaign Readiness: Support operational preparation for mega-campaign days (e.g., 11.11, 12.12), ensuring the warehouse has the correct packaging materials, promotional inserts, and pre-packed bundles ready for dispatch.
...
Liaise with Digital & Marketing on vendor and agency sourcing and work closely with the branches.
Liaise with Caterpillar (principal) to obtain necessary resources and marketing support.
Collaborate in evaluating campaign performance by working with the Digital Marketing team to analyze metrics such as ROMI, engagement rates, and conversion rates, and contribute to post-campaign reporting.
...
Review and refine personalisation strategies following implementation.
Oversee performance search and personalisation strategies that has been implemented on the website; identify "red-flag" disruptions and implement immediate corrective actions to prevent negative impact on customer experience.
Review weekly and monthly on-site keyword search reports and implement optimisation improvements (e.g., ranking, synonyms, merchandising rules) via third party search SaaS.
...
Product Promotion & Portfolio Management: Provide product information and Promote pharmaceutical products (prescription, OTC, GSL), explain features, and manage product listings (formularies) in hospitals.
Order & Inventory Management: Process customer orders, coordinate availability of stock and delivery. Monitor stock levels at customers site to prevent stock-outs or overstocking, and handle expiration management.
Product Promotion & Portfolio Management: Provide product information and Promote pharmaceutical products (prescription, OTC, GSL), explain features, and manage product listings (formularies) in hospitals.
Order & Inventory Management: Process customer orders, coordinate availability of stock and delivery. Monitor stock levels at customers site to prevent stock-outs or overstocking, and handle expiration management.