Business DevelopmentEstablish and nurture business relationships to identify and expand new business opportunities.
Key Account ManagementManage and grow key accounts while maintaining strong, long-term client relationships.
Customer Satisfaction and Operational EfficiencyEnsure high levels of customer satisfaction, service quality, and operational efficiency at the branch level.
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Sales
Customer Relationship Management
Communication
Negotiation
Business Development
Lead Generation
Product Knowledge
Sales Management
Team Management
Risk Management
To approve and recheck monthly accounting reports, including financial statements, all monthly accounting reports, all commissions of e-commerce room bookings, all accounting journal voucher reports, asset register report, and all tax reports.
To control procedures of accounting work, including daily and monthly inventory, all hotel cash flow, receiving procedures, ensuring all accounting work is properly and efficiently performed, maintenance contracts, all sponsorship, and bank reconciliation and cash flow.
To be responsible for reports, including budget report, capex report, profit and loss of hotel events, monthly revenue report, monthly statistical report, and financial statements report.
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Provide strategic EHS guidance to facility operations and senior leadership.
Oversee risk assessments, HIRARC, change management reviews, and operational hazard controls for all critical activities (LOTO, electrical work, hot work, confined space, working at height, chemical handling, etc.).
Conduct routine site audits, inspections, and compliance reviews to ensure operational adherence to statutory regulations and internal standards.
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Encourage and foster a team-oriented environment through positive feedback.
Manage allocated resources to achieve desired results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators according to guidelines given by Vantage.
Collaborate with EHS to implement strategies that create an exemplary workplace safety culture.
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Champion excellence of project planning and delivery in region
Lead collaboration with global teams
Review capital funding requests and project stage gates to ensure compliance with standards and that cost and schedule efficiencies are being realised
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Cross-Functional Collaboration: Work closely with internal teams to align strategies, optimize efficiency, and ensure smooth execution of business initiatives.
Profit Targets: Set and achieve ambitious profit goals, track key metrics, and provide regular reports with insights and recommendations for improvement.
Process Improvement: Continuously improve business development processes by implementing best practices, utilizing technology, and refining strategies and methodologies.
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Translate the global Manufacturing Excellence roadmap into a Malaysia plan spanning MES, Lean maturity, digital standardisation, and automation/Lighthouse use cases.
Solicit segmentation of clientele adapted to the properties: MICE for corporate and incentive groups, and Key corporate of Singapore and all potential markets determined by Director of Sales & Marketing.
Carry on the sales in the assigned territory by providing contacts, list of prospects, office facilities and technical equipment as determined by Director of Sales & Marketing.
Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts for the portfolio of Anantara Desaru Coast Resort & Villas.
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Encourage and foster a team-oriented environment through positive feedback.
Manage allocated resources to achieve desired results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators according to guidelines given by Vantage.
Collaborate with EHS to implement strategies that create an exemplary workplace safety culture.
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