Leverage real‑time market trend insights, industry developments, macroeconomic indicators, and external risk sources to detect early credit‑risk signals and support proactive decision‑making.
To perform in depth analysis on legal entity level in order to assess the potential risk customers and provide reporting and action plan towards collections, sales, CFO and OTC community at country, regional and possibly global level.
To ensure adequate follow up and escalations upon identified risks and gaps
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Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rat e and minimizing opportunities for competitors to gain business.
Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
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Maintain a centralized database of tender documents, agreements, contracts, and performance metrics to streamline future submissions and improve tracking.
Continuously improve tendering and business development processes by implementing best practices and efficiency measures.
Drive lead generation efforts by proactively identifying potential opportunities through market research, industry events, and networking activities.
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Establish database infrastructure to organize large amounts of revenue and productivity data for correlating and reporting.
Maintain sales information/data management and provide analysis; understand the various internal systems and its linkages to each other to extract the appropriate data.
Support the customer allocation/ sales channeling and portfolio sizing exercises.
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To ensure all CMF mass updates are completed To support GPI and SPA updates.
Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
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Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
Produce information for management necessary to evaluate performance vs. key performance indicators.
Ensure co-operation with other members of the sales team and throughout the sales force.
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Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
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