To respond in a friendly, professional and timely manner to all customer/channels/touchpoints/branches enquiries to company via telephone, email, web, social networking or written communication;
By the end of this work-study programme, you will have hands-on experience supporting IT systems, assisting users, maintaining network and server services, troubleshooting technical issues, and understanding how IT operations support business continuity.
The engineer will be responsible for delivering reliable and secure desktop services, supporting end-user computing operations, device lifecycle management, incident and service request fulfilment, endpoint security, software deployment, workplace transformation initiatives, and operational governance activities. The role will work closely with business users, vendors, project managers, and infrastructure teams to ensure the effective delivery ofworkplace technology services.
Job Description-Handle all company import and export matters, including the preparation and management of related documentation.-Liaise with freight forwarders and suppliers regarding stock availability, shipment arrangements, and delivery status.-Monitor and resolve issues raised by the Sales Department, providing appropriate solutions in a timely manner.-Handle customer inquiries, complaints, and feedback professionally and ensure proper follow-up.-Perform other ad hoc duties as assigned by the management from time to time.