Issue Management & Closeout: Maintain and chair the Cx Issues Log, driving root-cause analyses and technical resolutions across general contractors, sub-contractors, and vendor specialists.
Manage inventory levels, visual merchandising, and store upkeep across all Penang locations to optimize product presentation and customer shopping experience.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.