Conduct market research, competitor benchmarking, and commercial analysis to identify emerging trends, product gaps, customer needs, and opportunities for product, pricing, and platform enhancements.
Collaborate with internal stakeholders, including Technology, Marketing, Sales, Finance, Operations, Customer Support, Airline Business, and Legal, as well as external vendors and partners, to ensure smooth delivery of product and platform initiatives and timely resolution of dependencies.
Manage and coordinate multiple workstreams and projects by facilitating discussions, tracking deliverables, monitoring timelines, documenting outcomes, and following up on action items to ensure effective execution and governance
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VIP Strategy: Build structured loyalty programs and VIP customer frameworks tailored for high-value clientele.
Loyalty Digitalization & App Launch: Design the framework for the new loyalty program and spearhead the launch of the customer-facing mobile app/digital wallet, ensuring seamless integration with our boutique Point-of-Sale (POS) systems.
Compliance Focus: Accountable for driving operational data compliance within the CRM ecosystem, partnering closely with Legal/IT to ensure all data collection and marketing automation workflows strictly adhere to local regulatory standards (e.g., PDPA 2010).
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Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
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Support project design activities involving structured cabling, fiber optic systems, network infrastructure, and data centre connectivity architectures.
Conduct technical evaluations and provide engineering recommendations for customer projects.
Act as the subject matter expert for structured cabling and data centre connectivity solutions.
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Support project design activities involving structured cabling, fiber optic systems, network infrastructure, and data centre connectivity architectures.
Conduct technical evaluations and provide engineering recommendations for customer projects.
Act as the subject matter expert for structured cabling and data centre connectivity solutions.
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