Analyse data with Excel / any other relevant statistical or analytical tools to identify patterns and insights for performance and process improvement.
Present data and reports in suitable templates / dashboards / scorecards and metrics
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Reporting: Help prepare monthly reports and presentations on data trends and insights for leadership.
Documentation: Monitor reporting consistency and write clear guides, manuals, and technical documentation.
Currently pursuing or recently completed a Diploma or Degree in Information Technology, Computer Science, Data Science, or a related quantitative discipline.
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Automate recurring reporting processes to improve efficiency, reduce manual effort, and accelerate turnaround time for daily and weekly reports
Perform data quality checks, document reporting logic, and support UAT activities to ensure accuracy and consistency of reporting outputs
Analyze contact centre datasets (e.g. call volume, response time, resolution rates) using tools such as Excel, Power BI or other tools to identify trends, uncover insights, and recommend improvements
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Design and implement data models and schemas tailored for financial reporting, analysis, and decision‑making.
Develop, maintain, and optimize ETL pipelines to integrate data from source systems (e.g. ERP, GL, CRM) into centralized data platforms.
Drive project execution by tracking progress, providing regular updates, and working closely with cross‑functional teams to ensure timely delivery.
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Sales Ops: Maintain CRM data integrity to ensure our Sales Cycle Optimizer remains accurate.
AI Integration: Support the implementation of AI tools in daily marketing workflows to reduce manual operations.
Join Malaysia’s leading Digital Transformation and Export Marketing agency. We are the "Gold Standard" in helping SMEs scale globally via Alibaba.com and high-end digital strategies. At Trinity42, we don't just "track" data; we architect growth.
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