Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Requirements- 1-2 years experience in Account Management, Operations, Customer Service, Communications, PR, Marketing, Hospitality, or any other related fields.- Strong verbal and written communication and interpersonal skills.- Structured understanding of operational processes.- Fluent in written and spoken English and Bahasa Malaysia
Collate data from multiple systems and sources to produce accurate performance reports covering service volumes, staff workload and key performance indicators (KPIs).