Alpro Pharmacy Hiring! Full Time Customer Support Specialist in Negeri Sembilan, Earn up to MYR 3,000 - Ricebowl

Role Purpose

To provide excellent customer service and holistic support to mothers and families during their confinement stay, from inquiry and admission to discharge and follow-up. This role ensures smooth communication, a pleasant environment, and an overall positive experience.

Key Responsibilities

• Center Tour & Package Introduction
• Arrange and conduct center tours for prospective mothers, and provide clear explanations of available packages.
• Cross-Department Communication with different departments to ensure mothers enjoy a smooth and pleasant stay.
• Social Media Management
• Create and reply to posts and inquiries on social media to maintain the center’s professional image and engage with potential clients.
• Environment & Atmosphere Maintenance
• Maintain a clean, pleasant atmosphere in the center, ensuring the presence of fragrance and background music, assist with cleaning & disinfection.
• Wellness & Class Arrangements
• Schedule and arrange massages, hair washing, and class bookings for mothers, Assist with class organization and order
• Complaint & Feedback Handling
• Address and resolve mothers’ complaints with care and professionalism.
• Financial Transactions
• Handle payments received from mothers and manage payments for center operations.
• Procurement & Booking
• Purchase or book essential supplies for the center.
• Meal Delivery Support
• Assist with meal delivery to mothers if necessary.
• Check-in / Check-out Support
• Assist mothers with check-in and check-out procedures, including room inspection and passing information to departments.
• Post-Stay Surprises
• Prepare and arrange small surprises for mothers before discharge and after returning home, to make them feel cared for and remembered.
• Seasonal Decoration & Coordination
• Plan and implement seasonal decoration and arrangements for the center.
• Visitor Management
• Manage daily visitor numbers, coordinate with the baby room, and ensure visitors follow proper protocols (protective gown, mask, etc.).
• Room assignment based on EDD (Expected Due Date)
• Documentation and record update for client.

Requirements

• Minimum Diploma or equivalent
• Certificate in Nursing, Caregiving, or Early Childcare is an added advantage
• Experience in confinement centre is an added advantage
• Familiar with POS systems & Microsoft Office Suite
• Basic Newborn Care
• Hygiene & Observation Skills signs
• Good in Communication
• Patience & Compassion

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person