Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.
Build Product Expertise – Develop a strong understanding of Selkirk products, policies, warranties, and internal processes to provide dependable support.
Prepare clear, accurate, and professional written investigation reports, including findings, supporting evidence, conclusions, and recommended resolutions, using internal ticketing systems or standardized reporting templates.
Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets
Effectively handle escalations and assist other team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
Ability to act as a conduit between Customer Service Representatives and Customer Service Leadership, answering and filtering questions, escalating concerning issues and maintaining a positive, solution focused attitude and outwardly displayed energy.